Welcome to Freon Online. Your satisfaction, safety, and shopping experience are very important to us. Please review the following Terms & Conditions carefully before placing an order.
1. Order Review and Customer Responsibility
All orders are handled with care to help ensure accurate processing and timely shipment.
Customers are strongly encouraged to verify all order details before completing checkout, including product type, product specifications, quantity, billing information, and shipping address.
Any incorrect, incomplete, or inaccurate information submitted by the customer may result in processing delays, failed delivery, returned shipments, or other delivery issues. Freon Online cannot be held responsible for delays or delivery problems caused by incorrect information provided at checkout.
2. Shipping and Delivery
All eligible products are shipped from our U.S. warehouse and are typically dispatched within 24 hours after order confirmation during business days, Monday through Friday.
Delivery times may vary depending on destination, carrier conditions, weather, public holidays, regional logistics factors, or other unforeseen circumstances outside of our control.
Customers are responsible for providing complete and accurate shipping information to help ensure successful delivery.
3. Final Sale Policy
Due to the nature of refrigerant and gas cylinder products, and in accordance with safety and regulatory requirements, all sales are final.
Once an order has been placed and processed, products cannot be returned or exchanged. Customers should carefully confirm all order details before completing a purchase.
4. Damaged Products During Shipping
If a product is damaged during shipping or handling, customers should contact Freon Online immediately.
Once the issue has been reviewed and verified, we will work promptly to provide an appropriate resolution. Depending on the circumstances, the resolution may include a replacement, partial refund, or another reasonable solution.
To help us review the issue efficiently, customers may be asked to provide photos of the package, product condition, shipping label, and any visible damage.
5. Product Use, Storage, and Handling
Customers are solely responsible for the safe storage, handling, and use of all products in compliance with applicable laws, regulations, safety standards, and product guidelines.
Please carefully read and follow all instructions, warnings, labels, and safety information provided with the product to help prevent accidents, misuse, property damage, or personal injury.
Refrigerant products should only be handled, installed, or used by qualified individuals in accordance with applicable laws and industry safety practices.
6. Limitation of Liability
Freon Online’s liability is limited to verified issues directly related to shipping, delivery, or order fulfillment.
We are not responsible for damages, losses, injuries, equipment issues, system failure, misuse, improper installation, improper handling, improper storage, or any other consequences resulting from the use of products after delivery has been completed.
7. Customer Support
For questions, concerns, or customer assistance, please contact our support team. We are committed to providing professional, timely, and reliable support to help ensure a positive customer experience.
- Email: Support@FreonOnline.com
- Phone / WhatsApp: (702) 234-9146
8. Updates to These Terms
Freon Online reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
Customers are encouraged to review this page periodically to remain informed of any changes. Continued use of our website or services after changes are posted means you accept the updated Terms & Conditions.
9. Thank You
Thank you for your trust, understanding, and support. We appreciate your business and look forward to providing high-quality products and dependable service.