Freon Online operates this website and store, along with all related content, features, tools, products, and services, to provide customers with a convenient and customized shopping experience. Our store is powered by Shopify, which helps us deliver and support these services.
This Privacy Policy explains how we collect, use, process, and share your personal information when you visit our website, use our services, place an order, make a transaction, or communicate with us.
By accessing or using any part of our services, you confirm that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be connected to you or another individual. This does not include anonymous or de-identified information.
Depending on how you interact with Freon Online, we may collect or process the following categories of personal information:
- Contact Information: name, residential or business address, billing address, shipping address, phone number, and email address.
- Payment & Financial Information: credit or debit card details, payment account information, transaction records, billing confirmations, and related payment data.
- Account Information: usernames, passwords, security questions, account preferences, and settings.
- Order & Transaction Information: products you browse, add to cart, purchase, exchange, return, cancel, or review.
- Customer Communications: information you provide when contacting us for support, inquiries, order assistance, or other communications.
- Device Information: browser type, IP address, network connection, device details, and other technical identifiers.
- Usage Information: how you access, navigate, and interact with our website and services.
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you: when you create an account, place an order, contact us, or provide information through our website.
- Automatically through our services: including information collected through cookies, tracking technologies, and website analytics.
- From service providers: including payment processors, shipping partners, IT providers, customer support tools, and other vendors.
- From partners and third parties: including analytics providers, marketing partners, advertising platforms, and authorized third-party sources.
3. How We Use Your Personal Information
Freon Online uses personal information to operate our business, process orders, improve our services, and communicate with customers.
Providing and Improving Our Services
We use your personal information to process payments, complete orders, arrange shipping, manage returns or exchanges where applicable, maintain your account, recommend products, enable product reviews, and improve your shopping experience.
Marketing and Advertising
We may use your information to send promotional emails, SMS messages, or other marketing communications. We may also display advertisements related to our products and services on our website or third-party platforms.
Security and Fraud Prevention
We may use personal information to verify your identity, protect your account, secure our payment environment, prevent fraud, investigate unauthorized activity, and protect our customers, business, and services.
Customer Support and Communication
We use your information to respond to inquiries, provide customer support, confirm order details, assist with shipping questions, and maintain an ongoing relationship with you.
Legal and Compliance Purposes
We may process personal information to comply with applicable laws, regulations, legal obligations, lawful requests, enforcement of our policies, or dispute resolution.
4. How We Share Personal Information
We may disclose personal information to third parties for legitimate business, operational, legal, or compliance purposes.
- With Shopify, vendors, and service providers: such as payment processors, shipping providers, fulfillment partners, customer support tools, IT providers, analytics services, and cloud storage providers.
- With marketing and advertising partners: to provide advertising, analytics, and promotional services.
- When you request or consent: such as when information is needed to ship products, process your order, or connect with third-party services.
- With affiliates or corporate entities: where applicable for business operations.
- For legal or business reasons: including mergers, acquisitions, bankruptcy proceedings, subpoenas, lawful requests, enforcement of our policies, or protection of our rights and users.
5. Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information about your access to and use of our services in order to provide, support, protect, and improve the services.
Information you submit through our website may be shared with Shopify and relevant third-party service providers, including providers located in countries other than where you reside.
Shopify may also use certain data from your interactions with our store and other merchants to provide enhanced features, fraud protection, analytics, and business support services.
6. Third-Party Websites and Links
Our website may include links to third-party websites, applications, or online platforms that are not owned or controlled by Freon Online.
We are not responsible for the privacy, security, accuracy, content, or practices of third-party websites. We encourage you to review their privacy policies and terms before providing any personal information.
7. Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can take appropriate action.
8. Security and Data Retention
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.
We retain personal information for as long as necessary to provide services, maintain your account, process orders, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
9. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
- Right to Access / Know: request access to the personal information we hold about you.
- Right to Delete: request deletion of certain personal information we maintain about you.
- Right to Correct: request correction of inaccurate personal information.
- Right to Portability: request a copy of your personal information in a portable format, where applicable.
- Right to Opt Out: opt out of certain targeted advertising, sale, or sharing of personal information where required by law.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing a request.
Managing Communication Preferences
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even after opting out, we may still send non-promotional messages related to your account, orders, shipping, customer service, or legal notices.
10. Complaints
If you have concerns or complaints about how we collect, use, or process your personal information, please contact us using the contact information below.
Depending on your location, you may also have the right to appeal our response or file a complaint with your local data protection or privacy authority.
11. International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside of your country of residence.
Where required, we rely on legally recognized safeguards for international transfers, such as Standard Contractual Clauses or equivalent protections, unless the transfer is made to a country recognized as providing adequate data protection.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, legal requirements, or regulatory obligations.
Any updated version will be posted on this website, and the “Last Updated” or “Effective Date” will be revised accordingly.
13. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your applicable privacy rights, please contact us:
- Email: Support@FreonOnline.com
- Phone / WhatsApp: (702) 234-9146
Effective as of May 15, 2026