Shipping policy

This Shipping Policy explains how Freon Online processes and delivers orders placed through FreonOnline.com. Refrigerant cylinders are regulated goods, and carrier, address, and destination restrictions may apply.

Shipping Rates

Standard shipping is $30 per refrigerant cylinder:

The final shipping charge is displayed at checkout before payment.

Accessories, bulk orders, oversized orders, freight shipments, and products requiring special handling may have different shipping charges. Any adjusted rate will be displayed at checkout or provided in writing before the order is accepted.

Processing and Delivery

Eligible in-stock orders generally ship within 24 hours after order acceptance on business days.

Orders placed on weekends or United States federal holidays begin processing on the next business day. Business days are Monday through Friday, excluding federal holidays.

Estimated transit time is 2–4 business days after dispatch. Processing and delivery dates are estimates and are not guaranteed.

Additional processing time may be required for:

• Payment or fraud review
• Address verification or correction
• Certification or employer authorization
• Bulk or freight arrangements
• Regulated-goods or special-handling review

Weather, federal holidays, carrier capacity, hazardous-material routing, remote-area service, address corrections, and other circumstances outside our reasonable control may delay delivery.

Shipping Area and Address Restrictions

Standard refrigerant delivery is available to eligible street addresses in the contiguous 48 United States and Washington, DC.

We do not provide standard delivery to:

• PO Boxes
• APO, FPO, or DPO addresses
• Alaska or Hawaii
• Puerto Rico or the U.S. Virgin Islands
• Guam or American Samoa
• Northern Mariana Islands
• Federated States of Micronesia
• Marshall Islands or Palau
• Other United States territories
• International destinations

Delivery to these locations requires written approval before ordering. Availability and shipping charges must be confirmed with Freon Online Customer Support.

Customers must provide a complete and accurate delivery address that is eligible for regulated-goods delivery. Contact us immediately if an address is incorrect. Address changes are not guaranteed after processing begins and might not be possible after dispatch.

Tracking and Delivery

Tracking information is provided after dispatch. A tracking number may be created before the carrier completes its first physical scan, so tracking activity might not appear immediately.

A signature, adult recipient, or authorized business representative may be required. The customer is responsible for ensuring that an eligible recipient is available when required.

Upon delivery, inspect the carton, cylinder, valve, seal, product label, and shipping label before opening or using the product. Keep all packaging and shipping materials until the order has been fully inspected.

Damaged, Leaking, Delayed, or Missing Shipments

Do not use or return a cylinder that appears damaged, leaking, unsealed, altered, or unsafe.

Keep the cylinder away from heat and ignition sources. Follow the applicable Safety Data Sheet, carrier instructions, and local safety requirements. Contact Freon Online when it is safe to do so.

When reporting a delivery issue, provide:

• Order number
• Tracking number
• A brief description of the issue
• Photos of the cylinder, valve, product label, damage, packaging, shipping label, and batch code when applicable

Do not discard the product or packaging while a claim is under review unless safety instructions require otherwise.

If tracking shows that an order was delivered but it cannot be found, verify the delivery address, check all receiving areas and authorized recipients, and review any carrier delivery photo. Contact both the carrier and Freon Online.

Replacement or refund eligibility is determined after the available delivery records and carrier findings have been reviewed.

Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned because of an incorrect address, inaccessible location, unavailable recipient, ineligible destination, or customer action, the customer may be responsible for:

• Original shipping charges
• Return transportation
• Address correction
• Storage or redelivery
• Regulated-goods handling fees

Any available refund is determined after the shipment has been safely returned and inspected.

Bulk and Freight Orders

Large-quantity and commercial orders may require a custom freight quote.

Before ordering, contact Freon Online with the refrigerant type, cylinder size, quantity, delivery ZIP code, company information, and requested delivery date.

Changes and Cancellations

Contact us immediately to request an order change or cancellation.

Changes and cancellations are not guaranteed after processing begins. An order cannot be treated as canceled after it has been handed to the carrier.

Returns

Do not ship refrigerant back to Freon Online without written authorization and approved carrier instructions.

Return eligibility and refunds are governed by our Returns and Refunds Policy.

Contact Us

Freon Online Customer Support

Website: FreonOnline.com
Email: Support@FreonOnline.com
Phone / WhatsApp: (702) 234-9146

Please include your order number and tracking number when available.