Due to safety requirements and the nature of refrigerant products, all product sales are considered final.
Once an order has been placed and processed, products cannot be returned or exchanged. We strongly recommend reviewing your order carefully, including product type, specifications, and quantities, before completing your purchase.
Final Sale Policy
Refrigerant products require special handling, storage, and transportation. For safety and compliance reasons, we are unable to accept returns or exchanges once an order has been processed or shipped.
Please make sure the product you select is suitable for your system or service needs before placing your order. If you are unsure, we recommend consulting a qualified HVAC technician before purchasing.
Damaged or Shipping-Related Issues
If your order arrives damaged due to shipping or handling, please contact us as soon as possible. After reviewing and verifying the issue, we will work with you to provide an appropriate solution.
Depending on the situation, the resolution may include a replacement, partial refund, or another reasonable solution.
Packaging and Handling
Freon Online takes packaging, handling, and shipping seriously to help ensure all orders arrive safely and securely.
Our support team is committed to providing prompt and professional assistance should any issue occur, and we will do our best to ensure a positive customer experience.
Contact Us
If you have questions about your order or need help with a damaged shipment, please contact us:
- Email: Support@FreonOnline.com
- Phone / WhatsApp: (702) 234-9146
Thank you for your trust, understanding, and support. We truly appreciate your business and look forward to serving you again.